Technical Help

= Technical/Login Issues =

I can't login, but I know my username and password are correct

 * You may need to delete the "cookies" on your browser and then try logging in again. Here's what to do: Go to the following url that should log you out and remove all the cookies that are currently registered for our site. Shut down and restart. Then go to the login page.

I continually get logged out

 * Most likely you are trying to login while another computer or device is logged in with your same user name and password.

I don't get sounds when there is a new entry

 * In order to get sounds from the alert page, you must first have a constant Internet connection. Second, you must have a browser that supports JavaScript and has Flash installed.

The page does not refresh when there is a new entry

 * The alert page will only refresh if there is a new entry. You may hear a sound every 10 seconds, (like a clicking sound if you use Internet Explorer) but that is perfectly normal. Please note that you can turn that sound off in the options for Internet Explorer Our website does require some newer browser technology to function like JavaScript and iframes.

I'm using X browser, do you support it?

 * We are optimized for modern browsers such as Firefox, Safari, Opera, Chrome and Internet Explorer 7+.